Threads & Co., a promising mid-sized online clothing retailer, faced significant hurdles hindering their growth despite a well-designed website and quality products. High bounce rates (evident navigation friction), excessive cart abandonment rate of (72%), and overwhelmed customer service (200+ daily inquiries) pointed to a critical disconnect between their offerings and the customer’s ability to engage effectively. ConvoGrid implemented its AI-powered conversational business solution, transforming Threads & Co.’s website from a static catalog into an interactive,…