Sri Lanka stands at a critical juncture, with a clear national mandate to modernize its economy and public services. The government is targeting a top 25 ranking in the World Bank's Ease of Doing Business Index by 2025 (Opportunity Sri Lanka, 2024; The Morning, 2024)...

The scene is familiar to everyone. Long queues, confusing paperwork, and frustrating trips between government departments. This friction in public service delivery is a major obstacle for citizens and a significant drain on government resources. The digital...

The marketing world is at a crossroads. As third-party cookies fade into irrelevance and privacy regulations tighten, businesses are under pressure to rethink how they connect with customers and drive growth. In this new era, first-party data—information you collect...

In a world overflowing with digital noise, capturing and holding customer attention is tougher than ever. Consumers expect instant answers and personalized interactions, standards that traditional websites and static content often fail to meet. This is where...

In recent months, I’ve immersed myself in the world of LLM Agents, exploring the diverse frameworks that power them and dissecting what truly constitutes an effective agent architecture. Throughout this research journey, one aspect has consistently emerged as the most...