1. Introduction
Welcome to Convogrid.
At Convogrid, we are committed to protecting your privacy. This Privacy Policy outlines how we collect, use, share, and protect your personal information when you interact with our chatbot platform (the “Convogrid“). By using the Platform, you agree to the terms of this Privacy Policy.
This Privacy Policy explains what Personal Information (defined below) we collect from or about Users, how we use and share that information, and your choices concerning our data practices
Before using the Service or submitting any Personal Information to us, please review this Privacy Policy carefully and contact us if you have any questions. By using the Service, you agree to the practices described in this Privacy Policy. If you do not agree to this Privacy Policy, please do not use the Service.
2. Information We Collect
2.1 Information You Provide: When you interact with our chatbots, you may provide us with information such as your name, email address, or physical address or zip code, demographic information (such as your school, gender, age or birthdate), and information about your interests and preferences or other personal information.
Please be aware that our Chatbot will solely request your name, email address, and phone number. Any additional personal information you choose to provide is entirely optional and not mandatory for using our Services. We might merge the data we gather from your interactions with the Services with other personal information we possess about you, as elaborated in this Chatbot Privacy Policy. Any data combined with personal information will be handled as personal information.
2.2 Chatbot Interaction Data: Our chatbot platform may collect and store chatbot interaction data, which includes but is not limited to chat logs, queries, and responses. This information is essential for improving the performance and functionality of our chatbots. We analyze chatbot interaction data to understand user behavior, preferences, and patterns, allowing us to enhance the user experience, provide more accurate responses, and personalize interactions. Rest assured, this data is treated with the utmost confidentiality and is used solely for the purpose of optimizing our chatbot services. We do not disclose individual chatbot interaction data to third parties unless required by law or as specified in this Privacy Policy. Your privacy and the security of your interactions with our chatbots are of paramount importance to us.
2.3 Device and Usage Information: Our chatbot platform may collect device and usage information to ensure the efficient operation of our services. This information may encompass details such as your IP address, browser type, device type, and operating system. We use this data to enhance the performance and security of our chatbots, troubleshoot technical issues, and analyze user trends. By understanding how users interact with our platform, we can make informed decisions to improve and customize the user experience. Please be assured that we handle this information with strict confidentiality and do not share it with third parties unless required by law or as described in this Privacy Policy. Your privacy and the secure use of our chatbot platform are central to our commitment to providing a valuable and secure service.
3. How We Use Your Information
3.1 To Provide Services: We may utilize information concerning you, which includes Personal Information, for the following purposes:
- Facilitate your engagement with the Services, such as addressing your queries, complaints, or feedback.
- Personalize the content, recommendations, and offers presented to you on the Services.
- Provide you with the information, products, services, or recommendations you have requested.
- Enhance the Services and our products, as well as for internal business objectives, including the enhancement of our AI chat algorithms.
- Reach out to you concerning your usage of the Services and, at our discretion, any modifications to our policies.
- Employ your information as outlined in the Chatbot Privacy Policy or as communicated when you provide your information.
3.2 Analytics: We use data for analytics purposes to understand how users interact with our chatbots and to improve our services. We might combine individual pieces of Personal Information and apply this combined data to assess how effective our Service is, enhance it, and introduce new features, among other similar objectives. Moreover, occasionally, we may analyze the overall behavior and traits of our Service’s users and share summarized data, such as general user statistics, with potential business collaborators. We may compile this aggregated information via the Service, cookies, and other methods specified in this Chatbot Privacy Policy.
3.3 Communication: We may use the information you provide to communicate with you effectively. This includes responding to your inquiries, delivering important service updates, newsletters, and notifications related to your use of our chatbot platform. Our aim is to keep you informed and engaged while respecting your communication preferences. You have the option to manage your communication preferences through your account settings. Rest assured, we prioritize your privacy and will not use your information for unsolicited marketing communications unless you explicitly opt-in or as permitted by applicable laws. Your trust in us is essential, and we are committed to maintaining clear and transparent communication practices.
4. Sharing Your Information
We understand the importance of safeguarding your personal information, and we are committed to maintaining its privacy. However, there are certain situations in which we may need to share your information:
4.1. Service Providers: We may engage trusted third-party service providers to assist us in delivering and maintaining the chatbot platform. These service providers will have access to your information only to the extent necessary to perform their tasks on our behalf, and they are obligated to maintain the confidentiality and security of your data.
4.2 Legal Compliance: We may disclose your information when required by law, such as in response to a court order, or other legal processes. We may also share your information to protect our rights, privacy, safety, or property or that of our users.
4.3 Business Partners: From time to time, we may share aggregated and anonymized information, which cannot be used to identify you personally, with prospective business partners or for marketing and research purposes. This information is shared in a way that does not reveal any personal details.
4.4 Change of Ownership: In the event of a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred to the new entity. We will ensure that the new entity follows this Privacy Policy regarding your personal information.
Rest assured that we will never sell, rent, or trade your personal information to third parties for their own marketing purposes. Your privacy is a top priority, and we take all necessary precautions to protect your information when sharing it as described above.
5. Cookies and Tracking Technologies
We use cookies and similar tracking technologies to enhance your experience on the Platform.
Our Services may employ Cookies to store your Device Identifier, enhancing your present and future interactions by enabling us to comprehend how you use our Services and identifying you in case you revisit our Services. You have the option to disable Cookies through your browser preferences. Nevertheless, should you decide to disable Cookies, certain aspects of our Services may not perform as expected.
6. Data Security
We take the security of your personal information seriously and have implemented measures to protect it from unauthorized access, disclosure, alteration, or destruction. Our commitment to data security includes:
6.1 Encryption: We use industry-standard encryption protocols to secure the transmission of data between your device and our servers. This ensures that your information remains confidential during transit.
6.2 Access Controls: Access to your personal information is restricted to authorized personnel who require access to perform their duties. We regularly review and update access controls to prevent unauthorized access.
6.3 Secure Storage: Your data is stored on secure servers with multiple layers of physical and logical security. We employ robust firewall and intrusion detection systems to safeguard against unauthorized access.
6.4. Regular Audits and Testing: We conduct regular security audits and vulnerability assessments to identify and address potential security risks. Our team is dedicated to staying current with security best practices to ensure your data remains safe.
6.5 User Authentication: To protect your account, we employ strong user authentication mechanisms, including password policies and multifactor authentication options where applicable.
6.6 Incident Response: In the event of a data breach or security incident, we have established protocols for promptly assessing and addressing the situation. We will notify you and relevant authorities in accordance with applicable data protection laws if required.
While we take these precautions to protect your personal information, it’s essential to remember that no method of transmission over the internet or electronic storage is entirely secure. Therefore, we cannot guarantee absolute security, but we are committed to continuously improving and updating our security measures to safeguard your data to the best of our ability.
7. Your Choices
You can control and manage your personal information through your account settings. You may also contact us to exercise your rights under applicable data protection laws.
8. Protection of your Intellectual Property
At Convogrid, we understand the importance of your rights and the protection of your intellectual property. We have in place measures to allow you to control the use of your content by others in conversations on our platform.
We provide you with the ability to control and manage the use of your content by other users on our platform. You have the option to block other users from using your content in conversations. This blocking feature allows you to protect your intellectual property and exercise control over how your content is utilized within the platform.
9. Termination and Deletion of Collected Content
In the event that you decide to terminate your involvement with Convogrid, we recognize the importance of preserving your control over the data and content you have shared with us. We have implemented the following provisions to ensure your ability to delete collected content:
9.1 Termination Request: Upon the termination of your involvement with Convogrid, you have the right to request the deletion of all content and data that you have contributed or shared through our platform. This request can be made by contacting our support team at support@convogrid.ai.
9.2 Irreversibility of Deletion: Please note that the deletion of your content and data will be irreversible. Once you request the deletion, it cannot be undone, and the data cannot be recovered or used by other parties, including Convogrid. We are committed to permanently erasing your information from our systems in a manner that makes it inaccessible for any future use.
9.3 Deletion Timeline: We will make reasonable efforts to process your deletion request in a timely manner, typically within 30 days from the date of your request. However, please be aware that some residual copies of your content may remain in our backup systems for a limited period due to technical constraints. These copies will not be used for any purpose and will be deleted in due course.
9.4 Data Anonymization: Prior to deletion, we will not anonymize your data for any purpose without your explicit consent. We understand the importance of protecting your privacy and ensuring that your data is not used in any way that you do not authorize.
By using Convogrid’ s platform and services, you acknowledge and agree to these provisions regarding the deletion of your content upon termination of your involvement with our platform.
10. Children’s Privacy
The Platform is not intended for children under the age of 13. We do not knowingly collect personal information from children.
- Accuracy of Information and Disclaimer
We are committed to maintaining the security and privacy of your personal information. While we strive to provide accurate and reliable information, we want to emphasize that the information and services provided on our platform are intended for informational purposes only.
11.1 Accuracy Disclaimer: Convogrid makes reasonable efforts to ensure the accuracy and reliability of the information provided on our platform. However, we cannot guarantee the completeness, accuracy, or timeliness of the information presented. Users should use the information provided as a general reference, and we recommend verifying any critical information through independent sources.
11.2 No Advisory or Consultancy Services: Convogrid is not a consultancy services firm, and the information and services offered on our platform should not be construed as professional advice, legal advice, financial advice, or any form of consultancy. Users should not rely solely on the information provided by Convogrid for making important decisions.
11.3 Personal Responsibility: Users of Convogrid are solely responsible for any actions taken based on the information provided. We recommend consulting with qualified professionals for specific advice or guidance tailored to your individual circumstances.
Convogrid disclaims any liability for inaccuracies, omissions, or errors in the information presented on our platform. By using our services, you acknowledge and accept these disclaimers regarding the accuracy and advisory nature of the information provided.
12. Data Use Limitation After Termination
Upon the termination of your relationship with Convogrid, we are committed to ensuring that your personal data is treated with the utmost care and respect. This clause outlines our practices concerning the use of your personal data after the termination of our services or relationship with you.
12.1 Data Use After Termination: After the termination of your relationship with Convogrid, we will cease to use your personal data for the purposes for which it was initially collected or any other unrelated purposes.
12.2 Data Retention After Termination: We will retain your personal data for a limited period following termination, but only for legitimate and lawful purposes, such as:
Complying with legal obligations.
Resolving disputes.
Enforcing our agreements and policies.
12.3 Exceptions: In certain circumstances, we may be required by applicable laws, regulations, or legal processes to retain your personal data for longer periods after termination. We will comply with the law and ensure that your rights and interests are protected to the fullest extent possible in such cases.
12.4 Data Security: We will continue to apply appropriate technical and organizational measures to protect your personal data during the limited retention period after termination.
13. Changes to this Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page, and the date at the top will indicate when it was last revised.
14. Contact Us
If you have questions or concerns about this Privacy Policy, please contact us at support@convogrid.ai.
By using the Platform, you acknowledge that you have read and agree to this Privacy Policy. If you do not agree with the terms of this Privacy Policy, please do not use the Platform.