As we close in on the end of 2024, it’s time to look back at the growth and innovation of conversational AI. This year changed how machines interact with humans in many ways. With the introduction of Multimodal systems, improvements in Generative AI and how these researches and developments happened around conversational AI agents have created a new dimension to human-computer interactions. Let’s look at some of the significant milestones and developments during the last year.

Generative AI improvements

Generative AI has been a massive topic of discussion since 2022 — not just in the AI world but in everyday life, too. With the release of ChatGPT, AI suddenly became one of the most talked-about topics globally. Now, with new and more advanced models from OpenAI, Google, Anthropic, and many other companies, people have more access to these tools than ever before.

Conversational AI is one of the main areas these developments have impacted. Most businesses now use generative AI in their day-to-day processes, like chatbots, sentiment analysis, and many other use cases. What generative AI brings to the table is the ability for businesses to reach a larger audience in a customizable and personal way. This shift has made generative AI essential for delivering meaningful and engaging customer experiences.

Emotional Intelligence

Over the last year, understanding human emotions through sentiment analysis was another area that significantly improved. This area also had improvements over the previous decade. Still, the new data collected from the users during the last year helped the models be trained to understand the emotion behind the words significantly.

By having emotionally aware and sensitive conversational agents, areas like marketing, mental health and many other places now can understand the user’s mood at each time and cater to the specific need, which would make the conversations more effective and will make a better connection with the consumer and the brand.

Proactive Conversations

Another area that has improvements that affect the way how users can experience a difference is the area of proactive conversation. Conversational agents can now connect user data to external API and do real-time work without just giving answers to questions. This is what is known as tool calling or function call.

Another area that has improvements that affect the way how users can experience a difference is the area of proactive conversation. Conversational agents can now connect user data to external API and do real-time work without just giving answers to questions. This is what is known as tool calling or function call.

For example, a user can now use a chatbot to book a flight or restaurant just by using words in the chatbot. Innovations like generative user interfaces, where users can interact with different chat interfaces within the chatbot, have made the process even easier and calmer. Many have seen this as one of the best solutions to situations like cart abandonment, where consumers forget that there’s an item in the cart and have to go to the cart and purchase it separately. With this feature, you can now buy, sell or do anything that can be done using some queries without moving out of the conversation.

How ConvoGrid bring these features to you in 2025

You are still not late if you haven’t integrated a conversational agent into Youtube or any other places where you share your content. I believe that we are in the beginning of the beginning of this AI revolution. Our AI and development team has now integrated all these features into our conversational agents to make it even easier to get closer to your user base.

We now support Open AI’s latest models and state-of-the-art indexing to make your content publicly available through our chatbots. Now, you can analyse the user conversations through our keyword analysis, which gives you the upper hand in understanding user needs and knowing what every user needs. By the end of the 1st quarter, we will support many more integrations to help you sell your merch and do personalised advertising through our platform with tool-calling functionalities. And that’s not the end. We have already started working on ConvoGrid 2.0 to ensure you get the most cost-effective conversational agents available.

Conclusion

These developments have set the bar even higher than at the end of 2023. In 2010, we could have predicted the future. In five years, in 2015, what will it look like? But now you can’t really predict how 2030 is going to look like. Over the next few months, it’s expected to reach the AGI, Artificial General Intelligence, which will change its face again, as chatGPT did in 2022. And when that happens, we will be there to give you the best experience for you and your userbase to get the best service possible. Give us a call. Let’s discuss how our platform can take your Content creation journey to the next level.